1. Introduction
Mikiro ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your information when you use the Mikiro platform ("the Service"). By using the Service, you consent to the practices described in this policy.
2. Information We Collect
2.1 Account Information
When you create an account, we collect:
- Full name and email address
- Encrypted password
- Account preferences and settings
2.2 User Content
To provide the Service, we process and store:
- Files you upload (documents, images, audio, video)
- Text and metadata extracted from your files
- Knowledge graph structures and entity relationships derived from your content
- Chat conversations and queries
- Embedding vectors generated for semantic search
2.3 Usage Data
We automatically collect certain technical information:
- Browser type, device information, and operating system
- IP address and approximate location
- Feature usage patterns and interaction data
- Error logs and performance metrics
3. How We Use Your Information
We use your information to:
- Provide, maintain, and improve the Service
- Process your files and build searchable knowledge graph representations
- Generate AI-powered responses, summaries, and insights
- Authenticate your identity and secure your account
- Communicate with you about service updates and changes
- Monitor and prevent abuse, fraud, and technical issues
4. Data Processing & AI
Mikiro uses artificial intelligence to process your content. This includes:
- Extracting text, entities, and relationships from uploaded files
- Generating vector embeddings for semantic search and retrieval
- Producing AI-generated answers and knowledge graph visualizations
- Detecting contradictions and temporal relationships across your content
Your content is processed solely to deliver the Service to you and is not used to train external AI models. Processing occurs on our secure infrastructure and through trusted third-party AI service providers.
5. Data Storage & Security
We implement industry-standard security measures to protect your data:
- Encryption in transit (TLS/HTTPS) and at rest
- Secure authentication with hashed passwords and token-based sessions
- Access controls scoped to authenticated workspace members
- Regular security audits and monitoring
While we take reasonable steps to protect your information, no method of electronic transmission or storage is 100% secure.
6. Data Sharing
We do not sell your personal information. We may share data with:
- Service providers: Trusted third parties that help us operate the Service (cloud hosting, AI processing, payment processing)
- Workspace members: Content within a workspace is accessible to all members of that workspace
- Legal obligations: When required by law, regulation, or legal process
- Business transfers: In connection with a merger, acquisition, or sale of assets
7. Your Rights
Depending on your jurisdiction, you may have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data
- Export your data in a portable format
- Withdraw consent for data processing
- Object to automated processing of your data
To exercise these rights, contact the workspace owner or reach out to us directly.
8. Data Retention
We retain your data for as long as your account is active or as needed to provide the Service. When you delete your account, we will remove your personal data and uploaded content within a reasonable timeframe, except where we are required to retain certain information by law or for legitimate business purposes.
9. Cookies & Tracking
We use essential cookies and local storage to maintain your authentication session and preferences. We do not use third-party advertising cookies or cross-site tracking. Analytics, if any, are used solely to improve the Service.
10. Children's Privacy
The Service is not intended for children under 13 years of age. We do not knowingly collect personal information from children. If you believe we have collected data from a child, please contact us so we can promptly delete it.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page with a revised "Last updated" date. We encourage you to review this policy periodically.
12. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us at hello@mikiro.dev